Its been a year since i had started using Nokia E5. As always this cell as well was attracted by lovely rainy season and died when meets with its love :P . So i had to go where i am suppose to The Nokia Care . My cell was analyzed by the service engineers and after 15 minutes it had been announced it would take 2850 Rs to repair the cell and problem reported was Keypad IC and mic is dead. Already bankrupt it did not took me much time to say No.But as this dreadful world is ,life without mobile phones seem impossible and i decided to get it repaired by having the full faith on the great Nokia Care.
It was on the next day I decided to find out the price for same components at the local vendors. So I placed a call to my cousin (who owns a mobile repairing shop) and I almost fainted when he told that the price for those components in the local market would be around 50 bucks. What the f***? Just 50 bucks? And what about the price for same components from Nokia ? I asked. Pat comes the reply cant be more than 5 times. So 250 Rs max? it could not be more than that. I would add 250 as service charges hence total repair cost cannot be more than 500 bucks? They why the hell I had been charged 5 times? Or for matter of fact everyone else would be?.
It took me 10 min to find out the cell number of manager of the Nokia store and the discussion begins. I asked him not to have my cell repaired and I want it back for so and so reasons. He told me to check that in the morning and if the the repair would have been done he cannot do anything. It was around 10 AM next morning when I got the call from Nokia care telling me that cell had been repaired and they are giving me discount for 350 rs . Wow! Just a call to the manager and already a discount of 350 bucks. That gave more weight to the analysis I had done and I decided to give a real fight.
After few days i went to the Nokia store to collect cell and when I asked to breakup the 2500 Rs (after 350 Rs discount) no one agreed to do so, but I had been told 220 Rs have been charged for software update. Alright man! So that would have actually solved my long pending problem related to software? I checked the cell and there you go software problem still exists. I asked again did software updated have really been done? reply was NO only software reset(What the F*** is this?) was done. And there i am barking on those morons for doing all this shit . More discussion and they agreed to give another discount. Wow! another 220 less in 30 min discussion. And i ended up paying more than 2000 bucks for those damn little things. Heck what a waste of time and money. But definitely a lesson to learn.
Nokia i do not think you really care. Indeed it was a horrible experience . You wasted my time and money to a greater extent. Interestingly it was not just me I could see scenes where people barking at the manager for various reasons and getting out of the place where I am sure they would never enter again and so will I.
It was on the next day I decided to find out the price for same components at the local vendors. So I placed a call to my cousin (who owns a mobile repairing shop) and I almost fainted when he told that the price for those components in the local market would be around 50 bucks. What the f***? Just 50 bucks? And what about the price for same components from Nokia ? I asked. Pat comes the reply cant be more than 5 times. So 250 Rs max? it could not be more than that. I would add 250 as service charges hence total repair cost cannot be more than 500 bucks? They why the hell I had been charged 5 times? Or for matter of fact everyone else would be?.
It took me 10 min to find out the cell number of manager of the Nokia store and the discussion begins. I asked him not to have my cell repaired and I want it back for so and so reasons. He told me to check that in the morning and if the the repair would have been done he cannot do anything. It was around 10 AM next morning when I got the call from Nokia care telling me that cell had been repaired and they are giving me discount for 350 rs . Wow! Just a call to the manager and already a discount of 350 bucks. That gave more weight to the analysis I had done and I decided to give a real fight.
After few days i went to the Nokia store to collect cell and when I asked to breakup the 2500 Rs (after 350 Rs discount) no one agreed to do so, but I had been told 220 Rs have been charged for software update. Alright man! So that would have actually solved my long pending problem related to software? I checked the cell and there you go software problem still exists. I asked again did software updated have really been done? reply was NO only software reset(What the F*** is this?) was done. And there i am barking on those morons for doing all this shit . More discussion and they agreed to give another discount. Wow! another 220 less in 30 min discussion. And i ended up paying more than 2000 bucks for those damn little things. Heck what a waste of time and money. But definitely a lesson to learn.
Nokia i do not think you really care. Indeed it was a horrible experience . You wasted my time and money to a greater extent. Interestingly it was not just me I could see scenes where people barking at the manager for various reasons and getting out of the place where I am sure they would never enter again and so will I.
